Use this guide to identify why you haven't received a document for signature and how to resolve the issue quickly
Steps to Resolve the Issue
- Verify your details with the sender: Contact the document sender to ensure your email address was entered correctly.
- Check the signing order: Ask the sender if a signing order has been set. If a sequence is in place, the document will only reach you after the previous recipients have completed their actions.
- Request a reminder: Ask the sender to use the "Send Reminder" function. This triggers the system to resend the notification.
- Check other email folders: Check your Spam, Junk, and Promotions folders to ensure the notification wasn't automatically filtered.
If this is your first time receiving a Signify notification on a corporate email, your company’s IT security might be blocking external automated emails. Contact your IT department and ask them to add notify@trans.signifyapp.net to their Whitelist.
- Verify notification settings: If you are already a registered Signify user, go to your Settings and ensure that email notifications are enabled.
- If you are both the initiator and the first signer of the document, you will not receive an email notification. You can sign the document directly from your Signify Inbox.
- Contact Support: If none of the steps above work, reach out to us via chat
If you are a registered user, you don’t need to wait for an email. Simply log in to your Signify account, and you will find the pending document waiting for you in your Inbox.